Bangkok Bus Terminal

My concern is not about the ticketing inside the Sai Tai Mai, it is about the outside ticketing near the Amazon Cafe. And my post is for the awareness of all the travelers. I booked a ticket to Surat Thani, Ban Ta Khun at 6:30 pm, yes! Direct to Ban Ta Khun said the guy outside the ticketing table. We even asked many times to verify and he said yes, telling us not to worry. He said we have to stop and have free food. I was very glad and relieved. I thought the bus was just there but to my surprise, we needed to walk with our heavy luggage. So stressing. When we get to the bus, there's no free water and no charging outlets. So Pissed, but I need to calm down. We waited to stop to avail the free food but sad to say we didn't. 😭 we arrived at Surat Thani, very hungry and thirsty. I don't mind all of these, if the guy in the ticketing outside the Sai Tai Mai would have told us honestly! He's giving us false information! And we paid 1000 baht! We could have a 777 baht bus with free water, snacks, and free dinner. I learned my lesson now. Never again booking a ticket outside the Sai Tai Mai. For travelers, please be aware! It is better to book your ticket inside the Sai Tai Mai. I am sad but still thankful I arrived at my destination, safe and sound. 🙏

This is southern Bus terminal if you want to go Phuket Province, Ko Samui, Ko Phi Phi, Ko Lipe, and Ko Tao this is the best place you'll get plenty of buses and you no need to reserve tickets advance just go to first floor in the building there are lots of agents available so you could buy tickets without any hesitation and there are two types of tickets available normal and VIP both includes with meals token so you can use it to eat food.(Eg. BANGKOK TO PHUKET normal fare will be 715 TBH same VIP costs 2100-2300 TBH) so it depends on your choice but if your are an budget traveller better go with normal fare and some agents will try to sell you a VIP ticket by saying that the normal fare is over If that's the case, try another agent. The problem of this bus terminal is they announcement always in Thai So keep checking to see if your bus has arrived. another problem there is no halal food restaurant nearby But there's a 7 eleven so you can buy some foods there.

We have to endure this every week. How many more years will we have to put up with this? The restrooms downstairs now cost 5 baht. I'm willing to pay, but the inside is incredibly dirty and filthy. The free restrooms upstairs are cleaner. There aren't enough seats on the vans. On Fridays, you just have to stand. Especially during festivals, tell me this is supposed to be a new bus station? Anyway, some of the staff at the van queue are terrible. They're very rude to customers. Some foreigners asked for directions and they were chased away. If they're so confident, open a complaint box! They'll definitely fire these people. Can't they do anything better than this? What year is it? At least fix the downstairs system to be like the upstairs system.