Kaia Nail Spa

I’ve lived in Thailand for many years, and this was by far the worst eyelash extension experience I’ve ever had. Last week right after the procedure, I felt some discomfort and couldn’t fully open my eyes. When I asked the staff to adjust it, I noticed several lashes were stuck together and couldn’t be separated. The technician just kept using a lash brush and tweezers to comb them repeatedly, then asked me to check again. A fresh set of lash extensions should have an even, beautiful curl upward toward the eyelid, right? But I could already see some lashes drooping sideways. I told her about it, and again, she just brushed and brushed—at that point, I didn’t even want to say anything more. When I got home and tried to fix them myself, I realized the lashes that were glued crooked or clumped together couldn’t be saved. I got the “Natural 100 strands” set, and now it’s only been one week — my right eye is almost completely bare, and my left eye has lost many lashes too. Also, when they ask to choose the shape and length, they have no samples to show, and the staff didn’t even bother to ask for my preferences until I brought it up myself. Overall, this was the worst lash salon I’ve ever been to in Thailand. The staff all seemed to be Burmese, not 100% sure. But I do recommend going somewhere else.

I wanted to have a good impression of place but their work is just subpar (at most). It’s been a few days since I got my nails done here and parts of my nail are already lifting and coming off. For having spent almost 2.5 hours on my nails, I expected them to last longer than a few days. Their pricing (maybe just for foreigners) is also a bit shady. I got a lash refill but they charged me for a full set. When I told the nail tech that she made a mistake on my gel nail design, she told me I had to pay to change/fix the nail she messed up on. I could tell based on the interaction that her manager/owner told her to correct her work but she showed attitude and unwillingness. By the time I came to pay, they just showed me the final total without telling me what I was being charged for. Forget the cute aesthetic of this place, the work does not match.

I had high expectations when visiting Kaia Nail Spa in Bangkok, especially after clearly communicating my desired nail design and sharing reference pictures. Unfortunately, the final result did not match what I asked for. Despite confirming the details multiple times and being assured they could deliver, the work was disappointing and lacked precision. The staff was polite, but the execution fell short of professional standards, especially considering the price. It’s frustrating to leave a salon feeling unsatisfied after investing both time and money. I would not recommend this place if you’re looking for detailed and accurate work. Hopefully, they can improve their skills and attention to customer requests in the future.