RAKxa Integrative Wellness

As an avid massage lover who has received massages all across Asia, I had my RAKxa signature massage with therapist Wun and Deep Tissue massage with Saipan during my stay. When I first met Wun for my treatment, my first impression was that she looks young and skinny, so I didn’t have any expectations for the massage at first. However, from her very first long stroke, I could instantly feel she is extremely experienced, with skills that feel like over 10 years in the industry. I was truly impressed when I found out she has only been with the company for 2 years. This really shows that RAKxa provides exceptional professional training for all their staff, combining solid knowledge and outstanding hands-on massage skills. Big thanks also to Saipan for the great service, thoughtful sharing and wonderful recovery-focused massage work that helped my body a lot. He was so good that I have to booked a 2nd treatment with him the following day! What stood out most is the incredible teamwork across all departments here. The sports team, massage therapists, dining staff and front desk all have seamless internal guest communication. You never need to repeat your requests. The whole team is united, attentive and professional 👍 Tawny is one of the staff whom stood out for me in terms of his EQ, customer service & communication at the restaurant. The only minor downside is the food plating and choice of tableware. The bowl used for the grilled octopus were not practical for cutting during dinner, so I had to transfer my grilled octopus onto my bread plate just to cut it comfortably. That said, all the food has amazing taste and wonderful flavours. My gentle suggestion is for the kitchen team to attend a plating course, as plating is truly an art that enhances the whole visual dining experience. Overall a fantastic stay and service experience. I’m really looking forward to the opening of their second restaurant within the premises!

Hotel Overall, my experience was not very positive, unfortunately. I did not get the relaxation I was desperately looking for. 1 It started with a new condition which I shared with the team before arrival, they ensured it won’t be a problem considering the great variety of treatments. It turned out to be the opposite - no one was informed and they did not want to offer any of the booked treatments and it took two days of my vacation to find new ones which I experienced as stressful and uncomfortable. There was no good flow or treatments or concept for me. For example, I really wanted customized supplements. So we booked the expensive blood test and added to the budget for supplements. I got the blood results 2 hours before leaving the hotel without any supplements! This means I paid about 25000 baht for a blood test I could have done for free at home. They must have known before that they were not willing to advice on them in my case and that it usually takes longer to order. Many of the appointments I got were to use my budget rather than the best fit for me. 2 there were two construction sides; next to the hotel and opposite of the hotel in the industrial area with heavy drilling. It was not possible for me to enjoy the pool or Villa garden due to noise pollution Overall, the staff is very nice and well trained!

On Sept 9, 2023, I was checked into the Bumrungrad heath Villa which is a part of the Rak xa Wellness center in Bangkrachao. I came here for a recuperation after a major surgery at Bumrungrad hospital. I was very impressed with my stay there. 1. Superb service by people of Bumrungrad Villa, especially the 24/7 attentive nurses. 2 . The environment is so beautiful, tranquil and peaceful- perfect for my recovery. The Garden Villa where I stayed is beautiful inside and a great view of the private garden. 3. The food. They served me the healthy food which actually tastes good and very well presented. 4. The twice daily physical therapy is excellent and very good for my recovery. 5. The other facilities of the wellness center look very interesting. I only use the foot massage which is great. 6. The place looks so green with so many trees around. Air quality is very good. I stayed there for 7 days and I do feel much better when I left for my home. Again, thanks so much for all people who look after me very well.