The LUX

A nice quiet hotel/small apartment complex. The Good: * Nice quiet local style location, close to Big C and Union mall in easy walking distance * Nice cafe in reception that you can order meals to be delivered upstairs, small portions but tasty. Great mango smoothie. * Apartment' is ok and almost as advertised but lacking in correct number of plates for 2 and even though advertised kitchen cleaning equipment, there was none. Also there is no access to executive lounge. Reception said it was a mistake on Booking site. * Decent size pool and cool after long days exploring, unfortunately closes at 8pm which seems very early during summer heat. Also a bit dirty with not just fallen leaves but sticks and sand on bottom you can feel with feet. Pool probably needs vacuuming far more frequently. * Good size fridge The not so good: * Very firm beds with no mattress toppers, if you have bad back beware. Pillows equally as hard and old, can feel lumps of 'stuff' inside them. Not nice, stayed at various Thailand hotels and most offer a mattress topper to those who cannot sleep on these concrete feeling mattresses. * Clothes cupboard in bedroom completely useless, room too small so doors will not open, hence drawers cannot open either. Nobody at hotel obviously bother check to see if functional, the whole cupboard a complete waste of valuable space in small room. Take them out or take doors off and turn into open storage area. * 4 sun lounges for whole complex completely inadequate & nowhere to put towels and personal items if people eating at tables near pool. * Sofa is cheap variety and we ended  having to sit on our pillows as you can feel hard board thru cushions. * Towels changed daily, 2 new water added but room not cleaned as advised it would be, 3 days in a row bed unmade, some days hand towels forgotten but replaced when requested, bath mat taken and continually not replaced. * on level 3 every afternoon emergency stairs are blocked by dirty linen and towels, picture attached. Beside being a massive safety issue, its an eyesore for anyone who has a room on level 3. Alerted reception and they laughed. 3hrs later all electricity went out and all had to use emergency stairs! * On final day it was almost 39° and absolutely sweltering, pool closed for indefinite time as pump issue. Very disappointing.

Nice clean room and toilets that also smelt clean most importantly when we checked in! Had a kitchenette with electric kettle/ microwave plus mugs/glasses/ bowls/ cutlery, a living room area with a decent sized tv and a coffee table, dining table set and a pretty big fridge. Cabinet has a few hangers for you to hang your clothes and they provide hairdryer too. Front desk staff/owner(?) was friendly. The decent sized pool is nice, has a sitting area for you to chill in the pool with lounge chairs out of the pool too in one corner. There is also a gym next to the pool plus they have a massage place on the 2nd floor. Staff emptied our trash and left us 2 bottles of water every day, also gave us more soap/tissue when we were running low. It is walking distance from Union Mall/ Union Hall and has an MRT station nearby which is convenient and an easy way to cross the road to get to Union Malk from underground. This place is in a quiet residential area. There are 7-11’s within walking distance (right opposite Union Mall). It is also a walkable distance from Central Ladprao mall using the MRT underground exits plus overhead pedestrian walkways.

This is such a nice hotel to stay in with a very nice price, but let's talk about there main rooms and availability. Now there are lots of insects like bugs and other stuff that are bigger. They have weak quality beds they are so hard as if there is a cartoon under the bed sheet and it wasn't comforting the room had a closet and a window. There was a kitchen that had plates,nescafe and mugs. Which was nice to have. The bathroom was fine the shower had a very tiny shelf that wasn't put in well. They offered shower caps,soap,shampoo, and a shower gel. The cleaners didn't work enough they would ask if you can give them a moment and then they wouldn't come back, then when you call on them, they would say that there cleaning hours are finished or they have a break. They would keep laughing and making noise at late night while I am trying to sleep. They had a nice pool to swim and a gym too. They had like a small cafe restaurant. They had a massage room which was amazing. Over all I don't think it's the best choice but if you're staying for like 3-5 days it's perfectly fine.