Virgin Active Siam Discovery

Great location and facilities, but poor service due to tight security. When I come to the club, I could easily check-in with my membership card and it is fast and easy. After the check-in, I must exchange my card for the wristband to excess the locker. When I want to hop out, just for few minutes, and hop into the club, I have to spell my name for the receptionists to type into the computer for check- in again. They totally ignore my wristband. I have read the club-house rule and it tells me that I could use my wristband for getting in and out of the club. The manager, the foreigner one, makes his own rules and it is the only branch that treats the customers poorly. By the way, there is a surveillance camera right at the check-in location and it is there for nothing. He is afraid that the non-member would use the wristband to get into the club. And all a sudden, I felt like being a suspect by default, and no longer a customer of the club. I think it is about time to leave is hostile club and seek out the more friendly one. On 6 September 2019 I hoped they would use their sound judgment instead of being so rigid holding on to the rules. My foot toe was injured and I wrapped it with bandage. I put on a pair of slippers to exercise on my upper parts of the body using the machines available at many outlets of the Virgin Fitness. The only outlet I had trouble with is the same that I had trouble with it before. This time they were quoting the rules that I had to put on a pair of sport shoes to use the club machines for safety reasons. I told them that I could use the machines with enough safety because I didn't have to use my feet. They didn't get it and kept pounding on my nerves referring to the club rules. I expected them to help me on my work out telling me how to play it safe while I was having the foot injury and not to tell my to quit on my exercise like this. I have been with this club house for so long and the most unpleasant experience kept coming from this branch at the Siam Discovery alone. Why don't they act with the service mind like the other branches?

1. The sales staff were polite at first, but once they reached an agreement, they disappeared and lost interest. It took five days to get a response from me. 2. The reception staff (some, but mostly) were unfriendly and lacked customer service skills. When I asked a question, they responded in a rude tone, acting as if I was asking for free service. (Compared to the Witthayu branch, where I felt less pressured and the staff were very helpful, the Siam Discovery branch needs to adjust the attitude of its staff. If you don't have a passion for the job, you shouldn't be working here.) 3. In the Pilates class, some instructors lacked the knowledge to teach (I asked a student how to sit in the mermaid pose?). They didn't know the details of the poses and made students do too many repetitions, which could lead to injury. They didn't pay attention to other students who mentioned it was their first time in the class, nor did they offer any assistance or warnings. I understand that this is a fitness center, not a place specifically for teaching Pilates, but if the instructors aren't qualified, they shouldn't advertise classes in the first place, or they should select instructors with proper licenses. 4. The only thing I can praise about this branch is the older staff at the clothing/towel lending counter. These people interact with more people than the counter staff, yet they are the most cheerful and polite. These are all negative experiences I've had with this branch after only two weeks of membership. I definitely wouldn't recommend it to anyone I know.

This was the worst experience I've ever had at a fitness center. From the start, we made it clear that we intended to sign up and pay for membership. However, it was our first time at this branch, and we only just learned that membership requires a lot of personal information. We wanted to look around the facility first, which is normal for customers who are making a decision. But after one male employee found out we weren't Thai, his attitude changed immediately. His facial expression, tone of voice, and demeanor were all unfriendly. He tried to prevent us from looking around and eventually asked us to leave, even though we hadn't yet declined the membership or payment. What made things even worse was that several employees in the area looked at us with eyes that made us feel uncomfortable and disrespected, as if we weren't customers about to use the services. It made us feel treated differently from others. I've used many fitness centers in the past and have never been treated like this. Normally, employees would give advice, show us around the facility, and answer questions politely, not show displeasure or rush us out, especially since we were intending to sign up. As customers, we are there to use the services and pay, not to endure bad attitudes and rude behavior from employees. I hope Virgin Active management will seriously investigate this incident and improve their service standards. All customers deserve equal respect, whether Thai or foreign.