Let's Relax Spa - Charoen Nakhon

Don’t be fooled by the fancy decor (the iPad questionnaire is completely useless so don’t bother) and only the 5 star google reviews of this place. They are no more than any of the other cheaper shops along the same street. 2 friends & I went to this iconsiam location during our recent vacation for foot, neck & shoulder and Thai massages as it is right next to our hotel Hilton Garden Inn by riverside. Treatments were ok until I made the terrible mistake of thinking that they are like a full service spa and arranged for a full body scrub, massage and facial treatment massage (as indicated in their menu). BUYERS BE WARNED! Their therapists are inexperienced for anything else other than regular foot massages and even that was hit or miss. My friends had mixed reviews of their therapists while mine was good which was why I booked for more treatments. I requested for the same therapist but was told she was not trained to provide other treatments. I should have said no to changing therapist but decided to give it a shot. This turned out to be a horrendous and physically damaging experience. During my session, it became clear after my body scrub that the assigned therapist was completely unqualified. For the body massage portion, she possessed zero understanding of pressure or anatomy. After I told her to slightly increase pressure, she transitioned directly from rubbing the surface of my skin to suddenly digging her elbow and upper arms into my left calf with such extreme, reckless force that it felt as though my muscles were being torn apart. She only stopped after I screamed in agonizing pain. I was in so much pain that I could not walk properly back to my hotel after the treatment ended. The body massage ended there . The incompetence carried over into the facial treatment. The therapist had no idea what she was doing. She clearly did not know the standard 10-step protocol for the treatment, completely forgot the sequence, and resorted to randomly touching my face without any structure or purpose just to make up time. I complained at the front desk and the receptionist claimed the manager did not pick up her phone, and asked for my email and said they would get back to me. The next morning, I woke up with severe pain on my left calf and was unable to walk properly. When I didn’t hear from the manager, I returned to the shop to speak to the manager about this injury, demanded a refund and warned them not to continue hurting other customers in such an irresponsible and horrendous manner, only to be told that I should have asked to change therapist and that the therapist would be sent back for “more training”. I should have stopped the treatment right away but didn’t as I was thinking perhaps the therapist was trained more for facial treatments but I couldn’t be more wrong! Also I was already charged upon arrival for my treatment in full payment of THB3900. Please do not make the same mistake I did and you should immediately insist on a change (after first 15 mins and keep changing until you’re satisfied) or stop the treatment altogether if you feel something is not right. I was trying to give the therapist a chance and ended up with excruciating pain in my calf. This was a display of negligent treatment by an untrained staff member and the company clearly doesn’t care about physical injury being inflicted onto others as long as they make money. I am writing this long review to save others from this traumatizing and harmful experience which I and some of the other customers here have experienced.

Relaxing Experience at Let’s Relax Spa Icon I recently had the pleasure of visiting Let’s Relax Spa at the Icon Siam branch, and it was an incredibly rejuvenating experience. From the moment I stepped in, I was greeted with a calming atmosphere and professional staff who made me feel right at home. The spa itself is beautifully designed, with a tranquil ambiance that immediately puts you at ease. The treatments offered are diverse, and I opted for the signature massage, which was absolutely fantastic. The therapist was skilled, attentive, and made sure to tailor the pressure to my preference. I left feeling completely relaxed and stress-free. One of the standout features of Let’s Relax Spa is the attention to detail, from the high-quality products used to the peaceful music that played throughout the session. The staff were also very friendly and informative, ensuring that I had a comfortable and enjoyable experience. Overall, Let’s Relax Spa at Icon Siam is a perfect destination for anyone looking to unwind and treat themselves to a luxurious spa experience. Highly recommended for anyone visiting the area!

Title: My Favorite Spa Stop in Thailand! Let’s Relax Spa lived up to its reputation as one of the best massage chains in Thailand, and my experience here was absolutely wonderful. From the moment I walked in, the calm, minimalist decor and soft lighting immediately put me at ease. The reception staff were warm and efficient, checking me in quickly and explaining the process clearly. My therapist was incredibly professional—she asked about my tension areas and adjusted the pressure throughout the session, working out all the knots in my shoulders and back. The entire facility was spotless, and the private treatment room felt peaceful and private. After the massage, the signature mango sticky rice and warm herbal tea were the perfect way to end the experience. No pushy sales, no awkward moments—just pure relaxation. If you’re looking for a reliable, high-quality spa in Thailand, this is a must-visit. 10/10, would absolutely recommend to friends!