The Quarter Saladaeng by UHG

I stayed at the Quarter for one month. The only thing 4 star about this place is the staff and it’s location. The hotel was taken over by UHG sometime ago, it’s a shame that the 1.6 million baht profits hasn’t been spent on improving some of the rooms. I booked a one bedroom ‘deluxe suite’ to the tune of almost 70,000 baht for the month. The only 'deluxe' thing about this room is my macbook, booking my next month somewhere else. I was going to stay here 2 months but I'm not that stupid..... Imagine my horror when opening the door to my room to be greeted with one table and two very old wobbly dinning chairs, a small office desk and one more wobbly dinning chair to sit and work. The table is too high and the chair too low, so using a laptop? forget it. The state of the 'office desk' for a 'deluxe suite' pmsl. No sofa, no armchair, a very small kettle and no where to sit and relax. Hot water? luke warm... Thank you to the reception staff who listened to me and found me a room with at least a window seat. A very tired set of three of cushions in a window bay. I don’t think the windows of this hotel have been cleaned for many years. Even sitting in the window bay one couldn’t watch the tv as it’s view obstructed by a very large concrete pillar. The room is spacious but it’s very very tired. Perhaps more expensive rooms are better appointed but for the money I paid I would be better off with an Air b+b next time, I would have got a lot more comforst and a lower price. My bad for not doing more research. The swimming pool is cold and miserable and doesn’t catch any sun. The laundry is old and tired, 2 washing machines, 60 baht for a one hour cold wash. Two old cold tumble driers, one of which hasn’t worked the month I have been here and at one point both were out of action. 80 baht for a 45 minute dry, the temperature is almost cold so you really need to do two dries if you want properly dry laundry. Not great for a long term stay, if there is a queue you can add around 3 to 4 hours to get your clothes washed and dried. If you advertise a 45 minute dry, then set the dryers to actually dry. 160 baht for a proper dry is ridiculous. I chose not to include breakfast as I am a late riser and usually miss it however, on two occasions I chose to pay the 300 baht for a breakfast which I found to be 1 star rated or less. On both occasions I had to clear a table to be able to sit and eat, the choice is very very poor, the only good thing is the egg bar and the coffee machine and a very small choice of fruit. The rest I would not feed to a cat. I was honestly shocked to see a small cockroach swimming along side the fake ham and sausage sitting in lukewarm water. Breakfast here is awful. The staff are the best thing about this place, they are a credit to the Thai people. They can’t do enough to help you. The hotel is stuck in the past. I will visit Bangkok again but I will never stay the the Quarter again despite it’s prime location for Silom, the rooms without even a sofa or comfy chair need improving asap. You can’t expect a guest to have no where comfortable to sit and relax. The dinning chairs in the rooms are about as comfortable as sitting on an orange box. Four stars? No way on earth. At one breakfast I remarked to a chap about how awful the breakfast is, his reply summed it up “who ever gave this place 4 stars can’t count” If you do choose to stay here, check exactly what your room has before clicking the ‘pay now’ button on your phone or laptop…. It’s only a matter of time before the old dinning chairs collapse and you’ll be sitting on the floor. The reception area has an ATM machine and reception will give change for the laundry. The free shuttle service to Silom is handy although I didn’t use it. The 330ml beers in the mini bar cost around 100 baht, the same tins are on sale in tops for 33 baht so replace them yourself before you get charged by housekeeping, or go to 7/11 5 minutes away, where a 500 ml beer is only 50 baht! UHG: Universally Horrible Group.

This hotel managed to deliver a full sensory experience—unfortunately, not a pleasant one. The room greeted us with a persistent musty, damp smell that no amount of air freshener could defeat. The corridors added to the charm with a strong Dettol-esque aroma, making the whole place feel less like a hotel and more like a recently disinfected clinic. Hot water was a recurring adventure. The water heaters seemed to operate only when personally summoned by housekeeping, meaning we had to call almost every single time we wanted to shower—hardly the kind of anticipation you want before stepping under the tap. The pool deserves a special mention. The water was so cold it felt like it had been sourced directly from an Arctic expedition. We dipped our toes in, questioned our life choices, and promptly aborted the swim. Then there was the laundry situation. The machines on Level 2 require coins, with a helpful note suggesting guests change money at reception. When I tried, I was refused. Curiously, another guest managed to do exactly that without issue. A second attempt with a different receptionist finally worked—apparently, consistency is not part of the service philosophy here. The positives? A couple of ping pong tables for mild entertainment and a convenient location near Central Park Mall. All in all, the location tries its best, but the hotel itself seems determined to test your patience at every turn. The Quarter Saladaeng proves that while it’s called ‘The Quarter,’ comfort seems to be missing by a large fraction.

Do not stay here unless you want your holiday ruined. This is one of the worst hotels I’ve ever stayed at. The entire property feels old, neglected, and completely run down. The rooms are outdated, poorly maintained, and full of broken items. The TV didn’t even work properly, which was just one of many issues. The noise is unbearable. The floors are so noisy that getting a good night’s sleep is almost impossible. Forget about peace and quite… you’ll hear people walking around, doors slamming, and constant disturbances throughout the day and night. The management is even worse. They show little interest in resolving problems and seem completely indifferent to guests’ complaints. Customer service is disappointing, unprofessional, and lacking any sense of hospitality. The cleanliness and overall upkeep leave much to be desired. Instead of feeling relaxed on holiday, you’ll likely spend your time feeling frustrated and regretting your booking. There are far better hotels for the same price. Save yourself the stress, wasted money, and ruined vacation, book somewhere else.Do not stay here unless you want your holiday ruined.