Lancaster Bangkok

Hello, I booked a family room at Lancaster Hotel, and I am extremely disappointed with how this situation was handled. I was traveling with my two children, and my 4-year-old child accidentally made a tiny pen mark on the duvet. As responsible guests, we immediately informed the hotel staff so the item could be cleaned. We were completely transparent and cooperative. What is unacceptable is that the hotel never contacted me by phone, email, or in person to discuss the issue. Instead, a letter was simply left in my room stating that I had been charged a fine of 2,450 Thai Baht. Even more concerning, the hotel deducted this amount directly from my security deposit without obtaining my consent or giving me any opportunity to discuss, dispute, or understand the basis of the charge. This is not how a reputable hotel should treat its guests. A small washable mark caused by a 4-year-old child does not justify such a heavy penalty, especially when there was no attempt at communication or fair resolution. The fact that the deduction was made unilaterally and without any discussion reflects a complete lack of respect for guests and their rights. This has been one of the most disappointing hotel experiences I have ever had. The lack of transparency, professionalism, and respect for guest privacy is unacceptable. I expect a detailed explanation of this charge and a review of the hotel’s handling of this matter.

We had a fantastic stay at Lancaster Bangkok from start to finish. We stayed for 5 nights, and for a 5-star hotel, the price is absolutely worth it. The welcome was incredibly warm, and the staff were genuinely friendly, attentive, and always ready to help. We did have a small issue with our room initially, but the team handled it perfectly — they took immediate action, moved us without any hassle, and even upgraded our room without us having to ask. They also checked in to see if there was anything else we needed, which really made us feel valued as guests. The rooms were spotless, well-maintained, and very comfortable. The location was also really convenient for us, with a 7-Eleven right in front of the hotel and plenty of restaurants within a 10–15 minute walk. The gym was another standout feature — very well-equipped with a wide range of machines, perfect for keeping up with workouts while travelling. Breakfast was also excellent, offering a vast selection to suit all tastes. Overall, an excellent experience and we would definitely stay here again.

What an incredible stay at Lancaster Bangkok! The rooms are exceptionally comfortable, with stunning city views and every amenity you could need thoughtfully provided. The staff are genuinely warm, kind, and attentive, making the entire experience feel special from start to finish. The breakfast buffet is one of the best I’ve experienced in Thailand, with an excellent selection of both local and international dishes. I highly recommend finishing your breakfast with a delicious Thai tea. The rooftop pool area is absolutely breathtaking, offering panoramic views across the city that are especially beautiful at sunrise and sunset. The location is also very convenient, just minutes from Makkasan Station and a short drive to the vibrant Asok area. A special thank you to Opas, Martin, and Ja for your outstanding hospitality and for making our stay so memorable. We cannot wait to return next time for even longer!